1. General These terms and conditions apply to every offer, treatment and transaction between Voettalie and a client to which Voettalie has declared these terms and conditions applicable, insofar as the parties have not deviated from these terms and conditions explicitly and in writing. 2. Efforts Voettalie will perform the treatments to the best of its knowledge and ability and in accordance with the requirements of good workmanship and on the basis of the state of the art at that time. Voettalie will inform the client as much as reasonably possible of the financial consequences of the change or supplement to the treatment. 3. Appointments The client must report an absence from an appointment to Voettalie as soon as possible, but no later than 24 hours prior to the appointment. If the client does not or not timely fulfill this obligation, Voettalie may charge the client the entire fee for the agreed treatment. Voettalie must report to the client for an appointment as soon as possible, but no later than 24 hours prior to the appointment. Both parties do not have to comply with these obligations if they are hindered by force majeure. Force majeure includes what the law and case law says about it.

4. PaymentVoettalie mentions all prices of treatments and products visible on its website or facebook. The reported prices include VAT. Voettalie mentions price changes 60 days before the commencement date clearly visible on its website or facebook. Offers in advertisements are valid for the specified duration and / or while stocks last. Immediately after the treatment, the client must pay the payment for the treatment and any products in cash. 5. Personal data & privacy Before the first treatment, the client provides Voettalie with all data, of which Voettalie indicates that they are necessary or of which the client should reasonably understand that they are necessary for the careful performance of the treatments. Voettalie records the personal details of the client on a customer card. Voettalie handles the confidential data of the client according to the guidelines in the Personal Data Protection Act. Voettalie will not sell or rent client data to third parties without prior written permission from the client. 6. Confidentiality Voettalie is obliged to maintain the confidentiality of all confidential information communicated by the client during the treatment. Information is considered confidential if this has been communicated by the client or if this arises from the nature of the information. The confidentiality lapses if, on the basis of a statutory provision or a court decision, Voettalie is obliged to provide the confidential information to third parties. 7. Liability Voettalie is not liable for damage, of whatever nature, and / or caused by Voettalie based on incorrect and / or incomplete information provided by the client about relevant physical disorders, use of medication, activities or leisure activities. Voettalie is not liable for loss, theft or damage to personal belongings that the client has brought to the practice. 8. Warranty Voettalie provides the client with a two-week (14-day) warranty on the treatment performed and the products. This guarantee lapses if: The client has used products other than those recommended by Voettalie. The client has not followed the advice. The client has not followed the advice to seek medical attention within two working days. The client has not used the products in accordance with the instructions for use. 9. Damage & theft Voettalie has the right to claim compensation from the client if the client damages furniture, equipment or products. Voettalie always reports theft to the police. 10. Complaints If the client has a complaint about the treatment or a product, this must be reported in writing to Voettalie as soon as possible, but within five working days after discovery. Voettalie must provide the complainant with an adequate answer within five working days. If a complaint is justified, Voettalie will carry out the treatment again as agreed, unless this has become demonstrably pointless for the client and the client makes this known in writing. If Voettalie and the complainant cannot reach an agreement, the complainant can submit the dispute to the legislator or mediator11. Proper behavior The client should behave properly at Voettalie according to generally accepted standards. If the client continues to display improper behavior after repeated warnings, Voettalie has the right to refuse the client access to the practice without stating reasons. 12. Law Dutch law applies to every agreement between Voettalie and the client. In the event of an explanation of the content and scope of these general terms and conditions, the Dutch text will always be decisive. The most recently filed version or the version that applied at the time of the conclusion of the agreement is always applicable.